Terms & Conditions

These Terms & Conditions (“Terms”) constitute a legally binding agreement between you (“User”, “you”, “your”) and Vigly (“Company”, “we”, “our”, “us”). These Terms govern your access to and use of the Vigly application, platform, websites, software, tools, AI-driven services, and any related features (collectively, the “Services”). By accessing or using the Services, you acknowledge and agree that you have read, understood, and consent to be bound by these Terms. If you do not agree, you must immediately discontinue use of the Services. These Terms apply globally to users located in the United States, Canada, Latin America, Europe, India, the Asia-Pacific (APAC) region—including Singapore, Malaysia, Indonesia, and neighboring jurisdictions—the Middle East, Africa, and any other regions where Vigly operates or makes its Services available.

You must be at least 13 years of age (or 16 where required under applicable regional or national laws) to access or use the Services. By using the Services, you represent and warrant that: • You have the legal capacity and authority to enter into these Terms. • You will comply with all applicable laws and regulations. • You will not engage in misuse, abuse, or unauthorized interference with the platform. You are solely responsible for ensuring that your use of the Services complies with applicable legal, regulatory, and organizational obligations.

Certain features may require creation of a registered user account. You agree to: • Provide accurate, complete, and up-to-date information. • Maintain the confidentiality of your login credentials. • Immediately notify us of unauthorized access. The Company is not responsible for any loss or damage arising from your failure to safeguard your credentials. We may suspend, restrict, or terminate access to your account upon detecting suspicious activity or breach of these Terms.

Subject to compliance with these Terms, you are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Services for personal, non-commercial interview preparation and related benefit. You agree NOT to: • Reverse-engineer, copy, extract, or replicate system behavior or datasets. • Create derivative works or competing data models using the Services or outputs. • Access or attempt to access systems without authorization. • Manipulate usage, credits, billing, or platform behavior. • Introduce malicious software, harmful code, or automate unauthorized interactions. Any violation may result in immediate termination, legal action, and permanent suspension.

The Services utilize AI-driven models to generate interview responses, coding explanations, simulated conversations, and other outputs (“AI Content”). These Services may include automated interview simulation, AI-generated coding assistance, and other machine-learning–based features. You acknowledge and agree that: • AI Content may be incomplete, inaccurate, or unsuitable for specific professional use. • The Company does not guarantee correctness, hiring outcomes, or performance. • AI Content should be independently reviewed and validated before reliance. • You assume full responsibility for decisions made based on AI Content. The Company disclaims liability for hiring results, interview outcomes, or personal decision-making influenced by AI Content.

You may upload or submit resumes, notes, text, or other materials (“User Content”). By submitting such content, you grant the Company a limited license to securely process it for the sole purpose of delivering personalized Services. The Company does not store audio recordings. Transcripts are stored only when you explicitly choose to save them using the in-platform “Save Transcript” feature. You agree not to upload malicious, infringing, unlawful, or harmful content. You retain ownership of uploaded materials; processing rights are limited to Service functionality.

The Services may require credits (“Credits”) for usage. Credits may be purchased or granted as part of promotional trials. — Trial sessions are provided at the Company’s discretion and are non-renewable. — Credits are non-transferable and may only be used within the user account in which they were issued. — Credits may not be resold, bartered, transferred, or converted. — Usage is deducted automatically upon starting relevant Services. The Company may modify credit pricing, availability, denominations, or associated features at any time.

Your use of the Services is governed by our Privacy Policy, which outlines data collection, storage, retention, and usage practices. By using the Services, you consent to all processing activities described therein. You acknowledge that the Company may utilize third-party systems for authentication, analytics, or operational functionality, each operating under their own terms.

The Services may interoperate with external systems or platforms. The Company is not responsible for availability, performance, or behavior of third-party tools and disclaims all liability for issues arising from external services.

We may, at any time and without prior notice, modify, suspend, or discontinue any portion of the Services. This includes feature updates, service optimizations, interface redesigns, or infrastructure maintenance. We are not liable for any losses arising from modifications, interruptions, or discontinuation of Services.

The Company reserves the right to suspend, restrict, or terminate access to the Services for violations of these Terms, fraudulent behavior, payment disputes, misuse, or other conduct deemed harmful. Upon termination, all licenses granted to you under these Terms immediately cease.

The Services are provided “as is” and “as available,” without warranties of any kind, express or implied, including but not limited to warranties of accuracy, reliability, availability, merchantability, or fitness for a particular purpose. To the fullest extent permitted by applicable laws, the Company disclaims responsibility for: • Errors, inaccuracies, or omissions in AI Content. • Interruption or loss of access. • Loss of opportunities or employment decisions. • Unauthorized access to or alteration of transmissions.

To the maximum extent permitted by law, the Company shall not be liable for any indirect, incidental, consequential, punitive, or special damages, including loss of data, revenue, profits, business opportunities, or outcomes related to interviews or employment decisions. The Company’s aggregate liability shall not exceed the total amount paid by you for Services in the preceding three-month period.

You agree to indemnify, defend, and hold harmless the Company from any claims, damages, liabilities, losses, or expenses arising from: • Your use of the Services. • Violation of these Terms. • Misuse, unauthorized activity, or unlawful behavior. • Reliance on AI-generated outputs.

The Services are accessible globally. You acknowledge that local laws may differ and agree that your use of the Services must comply with all applicable regional, national, and international regulations. These Terms apply to users in the United States, Canada, Latin America, Europe, India, APAC (including Singapore, Malaysia, Indonesia), the Middle East, Africa, and any other jurisdiction where Vigly operates.

These Terms shall be governed by and interpreted in accordance with the laws applicable to your region of residence, unless otherwise required by local regulations. Disputes shall be resolved through binding arbitration or equivalent dispute-resolution mechanisms permitted under regional laws, except where mandatory consumer protection rights dictate otherwise.

The Company may amend, modify, or update these Terms periodically. Continued use of the Services after changes constitute acceptance of the updated Terms.

For inquiries, clarification, or support—including questions relating to billing or refund review procedures—please contact: support@vigly.ai